Winter Garden Showroom
Thank you for sharing your feedback. We’re sorry for the frustration you experienced—especially around pricing clarity and communication.Pricing transparency: You’re right that clear pricing matters. We’re updating our showroom labels so product samples display material pricing more clearly, and we’ll make sure we explain material vs. installation costs up front.Budget-friendly options: We do have several LVP options at and around your target budget, including 6 mil wear layer choices and value lines that can come in near $8/sf installed depending on scope. We should have presented those to you and offered a side-by-side breakdown.Communication: We’re disappointed to hear you felt dismissed. That’s not the experience we want for anyone. We’re reviewing this with our team to ensure we listen, offer alternatives, and provide transparent quotes.If you’re open to it, I’d appreciate a chance to make this right. I can provide a line-by-line estimate for your 2,000 sf project with:Multiple options at and below your target priceItemized material vs. labor costsClear inclusions/exclusions (removal, furniture moving, subfloor prep)
Hi Adam, thanks for trusting us with your home. I am glad you enjoyed the whole process. Please let us know if you need anything in the future!

Thank you Brad, we really appreciate the review, and it was a pleasure doing business with you as well.
Glad we were able to help!
Ralph took the time to understand my needs, preferences, and budget constraints. He guided me through the vast selection of luxury vinyl plank floors, providing detailed information about each option and offering valuable insights to help me make an informed decision. His expertise and patience were truly impressive, as he answered all my questions and ensured I felt confident in my choice.
Once I had selected my flooring, Ralph introduced me to installer Ricardo Rodriguez, who turned out to be an absolute gem. Ricardo’s craftsmanship and attention to detail were remarkable. He approached the installation with precision and care, ensuring every plank was perfectly laid down. His expertise was evident throughout the entire process, resulting in a flawless finished product that surpassed my expectations.
Not only did Ralph and Ricardo deliver exceptional customer service, but The Flooring Spot also provided top-notch quality flooring. The luxury vinyl plank floor I purchased is not only stunning but also highly durable and easy to maintain. It has completely transformed the look and feel of my home, and I’ve received numerous compliments on its appearance.
I highly recommend The Flooring Spot, Ralph Lambert, and installer Ricardo Rodriguez to anyone in need of luxury vinyl plank flooring. Their professionalism, expertise, and commitment to customer satisfaction are truly commendable. I am grateful for their exceptional service and couldn’t be more delighted with my new floor.